Return policy
Policy Overview:------------
Shipping and payment policy
Return policy (Only customer mail to adjust and add)
Cancellation policy (Only customer mail to adjust and add)
Imprint (Needs to be adjusted by you)
Contact form
Track your order
Size guide (Needs to be adjusted by you)
Data privacy
Cookie statement
About us (Needs to be adjusted by you)
Search
General Terms and conditions
FAQ (Needs to be adjusted by you)
Shipping and payment policy
Shipping policy:
How long does delivery take?
Our dispatch times are usually 4-11 working days, which are made up of two sections as
follows:
1) Processing time: 1-3 working days processing time (order confirmation, customisation,
quality inspection, packing)
2) Delivery time: 3-8 days delivery time (this is affected by the place of delivery, the time
includes the period from our international shipping house to your door)
You can track your order yourself at any time via our page: "Order Tracking" (at the top of the
header menu) and contact us at any time if you have any questions.
Terms of payment:
Weoffer the following payment options:- VISA- Mastercard- etc.
Return Policy
Return of goods:
If you are not satisfied with your purchase, you may return the purchased items in their
original condition within 30 days of delivery (please include tracking number). Upon receipt
of the goods, the purchase price will be refunded. All returns must be registered via our
customer service.
I have received a faulty item:
If you have received a faulty item, please contact our support team immediately with the
following information:
Your order number
Which item is damaged
A description
Photographic evidence
If your parcel has been damaged on delivery, please take a photo and send it directly to our
customer service team. All claims for damaged parcels must be made within 7 days of the
delivery date. We cannot issue a refund, credit note or replacement without proof of damage
from a member of our support team.
I have received the wrong item:
In the unlikely event that you have received the wrong item, please contact our support team
immediately and provide us with the following information:
Your order number
The name of the item you did not receive
The name of the item you did receive
A photo of the item you received
Exchange:
Unfortunately, you cannot exchange items with us. If you wish to do so, we recommend that
you return the product to us and then order the correct product from us.
For faulty products:
If the product is faulty, has been damaged in transit or is otherwise defective, there is no
return charge.
If I want to return the item(s):
If the customer has purchased the wrong product, does not fit or no longer wants it, the
customer is responsible for the actual cost of return shipping and the return receipt.
Return address
HERE should be the address of the supplier
Pleasedon’thesitatetoalwaysreachout toourcustomersupportaswell:YOUR
CUSTOMERMAILSHOULDBEHERE
Cancellationpolicy
Ifyouwishtocancelyourorder,youmustnotifyuswithin24hours,afterwhichwereserve
theright torefusecancellationifyourorderisalreadybeingprocessed.
Inthiscase,kindlywaituponthereceiptof theorder, thankyouforyourunderstanding.
Pleasedon’thesitatetoalwaysreachout toourcustomersupportaswell:YOUR
CUSTOMERMAILSHOULDBEHERE
Imprint
Hereshouldbeyourcompanydetails
Contactform
Hereshouldbeyourcontact form
Trackyourorder
HerewillbethetrackingoptionforcustomersimplementedbyusthroughRush
Sizeguide
Hereshouldbeyoursizeguidesandtables.Somethingsimilartothis:
US-Size EU-Size Chest Waist Hip Leg
length
Arm
length
XS EU44 86-91 71-76 86-91 76-79 58-60
S EU46 91-96 76-81 91-96 79-81 60-62
M EU48 96-101 81-86 96-101 81-84 62-64
L EU50 101-106 86-91 101-106 84-86 64-66
XL EU52 106-112 91-97 106-112 86-89 66-68
2XL EU54 112-117 97-102 112-117 89-91 68-70
3XL EU56 117-122 102-107 117-122 91-94 70-72
US-Size EU-Size Chest Waist Hip Leg
length
Arm
length
XS
EU34
81-84
63-66
88-91
76-79
57-59
S
M
L
XL
2XL
3XL
Cookies
EU36
EU38
EU40
EU42
EU44
EU46
86-89
91-94
97-102
104-109
111-116
119-124
68-71
73-76
79-84
86-91
94-99
102-107
93-96
98-101
104-109
111-116
119-124
127-132
79-81
81-84
84-86
86-89
89-91
91-94
59-61
61-63
63-65
65-67
67-69
69-71
1. at the end of this cookie policy you will find a list of our cookies. We use the following
cookies:
1.1 Strictly necessary cookies- These enable services that you have specifically requested. These cookies are essential in
order to enable you to move around the website and use certain features, such as accessing
secure areas. Without the use of these cookies, the services you have requested, such as
shopping carts or e-payment, cannot be provided.
1.2 Functionality cookies- These cookies remember what you have selected to enhance your experience. These
cookies are used to recognise you when you return to our website. They allow the website to
remember choices you make (such as your username, language or the region you are in)
and provide enhanced and personalised features, such as greeting you by name. They can
also be used to remember your changes to text size or type and other parts of our website
that you can customise. They may also be used to provide services you have requested,
such as watching a video or commenting on a blog. The information collected by these
cookies is anonymised so that your browsing activity on other websites cannot be tracked.
1.3 Tracking, targeting or advertising cookies- These cookies collect information about your browsing behaviour. These cookies record
your visit to our website and the pages you have visited and the links you have followed.
They are used to show you adverts that are more relevant to you and your interests, to limit
the number of times you see an advert and to measure the effectiveness of advertising
campaigns. It is also used to track whether you have clicked through to our website from one
of our partner websites so that we can manage our partner network.
Weuse this information to make our website and the adverts displayed on it (including
product recommendations) more relevant to your interests. These cookies are also set by
third parties (including advertising networks) with our permission. These cookies record that
you have visited our website and which pages you have viewed. This information is shared
with other organisations, such as advertisers, and may be used to show you advertisements
from third parties on websites or apps (or by email if you have consented to this) based on
your online activities.
1.4 Changing your browser settings- If you do not change your browser settings but continue to use our website, we will assume
that you are happy for us to continue to download cookies to your device. Whether or not
you allow us to download cookies is your own decision, but if you choose to disable cookies
by changing your browser settings, our website and its features will not necessarily work in
the same way or provide the same personalised experience. If you delete all your cookies,
you will need to update your settings with us again. If you use a different device, computer
profile or browser, you will need to tell us your settings again.
1.5 Opt-out options
Opt-out options are available to prevent you from receiving targeted advertising from third
parties:
Network Advertising Initiative- Please go to http://www.networkadvertising.org/choices
EDAA- For more information, please visit http://www.youronlinechoices.eu
For more information about cookies, please visit:
https://ico.org.uk/for-the-public/online/cookies/ and
https://www.google.co.in/intl/en/policies/technologies/cookies/
Privacy policy
Declaration on the collection of personal data
This Personal Data Collection Statement ("PICS") is intended to inform you, in accordance
with the Personal Data Protection (Privacy) Regulations:
for what purpose your personal data collected by us will be used once it has been
collected in connection with your use of this website ("Website") or your purchase of
products sold through this Website ("Products");
to whom your personal data may be disclosed; and
to whom you may send requests to view or correct your data.
Wemayrevise this PICS by amending this page. You should check this page from time to
time to take notice of any changes we make.
1. user data
1.1 ("we", "us", "our") means the data user.
2. data subjects
This PICS applies to personal data of ("you" or "your"):
(a) Visitors: individuals who visit our website;
(b) Users: individuals who purchase, request or receive products
(c) Contacts: Individuals who contact us via our website, email or other means.
3 What we collect
3.1 We may collect, store, process, transfer and use the following types of personal data:
(a) from visitors: IP address or other unique device identifiers;*
(b) from Users:
Username;
Account password;
iii. full name; *
e-mail address; *
Billing address; *
Delivery address;*
vii. Payment information; *
viii. Telephone number;
(c) of contacts:
Full name; *
e-mail address; *
iii. any other personal data you provide to us.
* denotes mandatory personal data
3.2 If you do not provide us with mandatory personal data, we may not be able to provide
you with access to our website, deliver our products to you or respond to your
communications with us.
4 Purpose and use
4.1 We may collect, store, process, transfer and use your personal data for the following
purposes:
(a) to provide you with our products, such as:
to manage and fulfil your orders;
if you choose to register an account on our website, to create and update your
account registered with us; and
iii. to process and facilitate the billing and payment of your orders;
(b) to monitor and analyse the use of our Website and to compile aggregate statistics about
such use
(c) to personalise your experience on our website, including identifying your preferences and
behaviour to better meet your individual needs
(d) to improve our website and our products based on information and feedback we receive
from you and based on our analysis of the use of our website and the purchase of products
(e) for research and development and by using your personal data to test, research, analyse
and support product development (including machine learning)
(f) for customer service and to help us respond more effectively to your service enquiries,
feedback and support requests
(g) for non-marketing communications relating to your orders, such as order confirmations
and dispatch notifications
(h) for technical purposes and for project management requirements;
(i) to maintain the security and integrity of personal data collected through our website
(j) for the prevention of fraud;
(k) for legal proceedings or as required by regulatory authorities, government agencies and
official requests
(l) for direct marketing, but only where we obtain your consent (see paragraph 11 below);
and
(m) for other purposes directly related to the above.
4.2 The personal data we collect may not be used for any other purpose unless:
(a) you have given your explicit consent to its use for the relevant other purposes;
(b) the purpose is directly related to the purpose for which the personal data was collected;
or
(c) we may use the personal data for other purposes arising from an exemption or otherwise
in accordance with applicable laws and regulations.
5 Transferees
5.1 We may disclose your personal data to the following persons:
(a) our employees and officers;
(b) our subsidiaries and their employees and officers;
(c) Shopify Inc. and its subsidiaries and parent companies, an IT service provider engaged
by us to manage and maintain the Website and process your orders placed through the
Website
(d) Paypal Holdings Inc. and its subsidiaries and other payment processors or intermediaries
("Payment Processors") that we may engage to process payment transactions for us in
relation to our products or in the course of our business;
(e) suppliers of our products ("Suppliers") to facilitate the despatch of our products to you
(f) other service providers and data processors engaged by us such as:
Administrative service providers;
IT services and software suppliers;
iii. Data analytics providers;
Service providers for data input and processing;
Cloud service providers; and
Credit reference agencies.
(g) our insurers and bankers;
(h) our professional legal, financial and accounting advisors;
(i) other companies, organisations or individuals as required by applicable law, regulation,
legal process or governmental request or where disclosure is appropriate due to security
concerns. This includes exchanging your personal data with other companies, organisations
or individuals for the purposes of fraud protection and fraud prevention; and
(j) other companies, organisations or individuals in the context of negotiations for a merger,
sale of company assets, consolidation or reorganisation, financing or acquisition of all or part
of our business by or into that other company.
5.2 If you make payments to us via payment processors, you enter into a contract directly
with the payment processor and are subject to its terms of use and privacy policy. You
should review the payment processor's privacy policy and, where applicable and at your
discretion, provide your consent to any such policy that is not governed by this PICS or our
Privacy Policy.
5.3 If we share your personal data with other people, we will ensure the confidentiality of
your personal data by including confidentiality or other contractual clauses in the agreements
with third parties with whom we share your personal data.
5.4 We may disclose your personal data to persons other than those described in paragraph
5.1 above if we inform you in advance and obtain your consent.
6 Cookies
6.1 Our Cookie Policy forms part of this Privacy Policy through which you can access and
use our website.
6.1 A cookie is a small data file that a website can send to your computer or device when
you visit our website.
6.2 Cookies are used to make websites work better and more efficiently, usually by enabling
them to recognise you and remember important information that makes your use of a
website more convenient (for example, by remembering your user preferences).
6.3 We use cookies to:
(a) store technical data to ensure that our website loads and displays correctly and efficiently
when you visit our website;
(b) remember choices you have made or information you have provided (such as your
username, language or the region you are in) so that your preferences are remembered for
your future visits to our website and you do not have to re-authenticate on your future visits;
(c) analyse how you navigate our website to help us optimise the design; and
(d) track your behaviour and preferences so that we can assess what type of information and
products from us you may be interested in.
6.4 We use:
(a) session cookies, which are unique to each visit to our website; and
(b) persistent cookies, which are not deleted when you close your browser window and
which are activated each time you visit our website.
6.5 The cookies we use are either:
(a) necessary cookies, which are essential for our website to help you move from page to
page and use the features of our website;
(b) functionality cookies, which enable our website to remember choices you make and
provide more personalised features; or
(c) performance cookies, which collect information about your use of our website and help us
to improve the way the website works.
6.6 We use a limited number of third party cookies; these can be found in our Cookie Policy.
6.7 By continuing to use our website without notifying us of your refusal to use cookies or
withdrawing your consent, you agree to our use of cookies.
6.8 You can refuse the use of cookies or withdraw your consent at any time by selecting the
appropriate settings on your browser. These settings can usually be found in the "Options" or
"Preferences" menu of your internet browser, or by clicking on "Help" in your browser menu.
Removing cookies may affect your use and experience of our website.
6.9 We only store cookies for the duration necessary for the function for which they are
used. This function varies depending on the cookie.
7 Retention
7.1 We will retain your personal data for as long as necessary to fulfil the purposes for which
it was collected. We may also retain your personal data for a longer period if this is
necessary to fulfil our contractual or legal obligations.
7.2 Personal data that you have provided to us will be destroyed at the end of this retention
period.
8 Access and correction
8.1 In accordance with the PDPO, you have the right to:
(a) request a copy of your personal data held by us, unless we are exempt from complying
with a data access request; and
(b) request that we make any necessary corrections to personal data that you believe to be
inaccurate after we have complied with a data access request from you. We may refuse a
request for data correction if we believe that the personal data is accurate, an opinion
expressed or the proposed correction is inaccurate.
8.2 If you wish to access or correct your personal data, please contact us.
8.3 We reserve the right to charge a reasonable fee for processing a request for access to or
correction of personal data.
9 Direct marketing
9.1 We may use the personal data we collect about you to market our products directly to
you.
9.2 The types of personal data we use for direct marketing purposes are
□ Your full name;
□ Your email address;
□ I do not object to the use of these types of personal data for direct marketing.
□ I object to the use of the types of personal data listed in the ticked boxes for direct
marketing services (but not the other types).
9.3 The direct marketing activities we intend to carry out using your personal data are:
□ Information and promotional material about: our products, similar products you have
previously purchased, discounts and other promotions and information about us that we
think you may find useful;
□ updates in relation to our website or products; and
□ festive greetings.
□ I do not object to receiving these types of direct marketing activities.
□ I opt out of receiving the types of direct marketing activities in the boxes ticked (but not the
other types).
9.4 Unless you expressly give your consent, we may not use the types of personal data for
the direct marketing activities described in this paragraph 11.
9.5 If we obtain your consent for direct marketing, we may disclose your personal data for
direct marketing purposes to the persons referred to in paragraph 5.1 above.
9.6 You can ask us to stop using your personal data for direct marketing purposes at any
time by emailing us or replying to any direct marketing communication from us with the
heading "unsubscribe".
About us
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Terms and Conditions
1. Introduction
1.1 These terms and conditions apply to the use of our website or the purchase of products
offered through our website.
1.2 The defined terms and interpretations of these terms and conditions are set out in
paragraph 26.
2. Acceptance
2.1 You represent and warrant that:
(a) You are a natural person and are at least 18 years old;
(b) you have the power to enter into a legally binding contract with us; and
(c) you are not prevented by any applicable law or treaty from entering into a legally binding
contract with us.
2.2 We reserve the right to request written confirmation of your authority to accept these
Terms.
2.3 You represent and warrant that you have not:
(a) have been convicted of any computer or internet related offence; and
(b) have not in the past refused products or access to the Site.
2.4 We reserve the right to refuse you access to our Site if we consider such refusal
necessary or appropriate.
2.5 Abandonment of an order means:
(a) your assurance and guarantee that you have read these Terms and Conditions carefully
and in full;
(b) your offer to purchase the Order only in accordance with these Terms and Conditions;
(c) your agreement that any Order Confirmation will be based solely on these Terms and
Conditions; and
(d) your undertaking to us to comply with these Terms and Conditions.
2.6 If you do not agree to these Terms and Conditions, you must not use the Site or
purchase any Products.
2.7 You must expressly agree to these Terms and Conditions to:
(a) submit information to or through our website; or
(b) purchase a Product.
2.8 By visiting our website, purchasing Products or agreeing to these Terms and Conditions:
(a) you also agree to our privacy policy; and
(b) you accept and agree to comply with our Acceptable Use Policy (see paragraph 12 below
for further details).
2.9 We recommend that you print a copy of these terms and conditions for future reference.
2.10 If you do not agree to these terms and conditions, you may not place an order or
communicate with us.
3. Personal use
You confirm that you will use the Website to purchase Products solely for your own personal,
non-commercial use as a principal and not as a representative or on behalf of any other
person.
4. Prices
4.1 The prices of the Products shown on our website are inclusive of delivery charges, but
exclusive of any fees, taxes, duties, levies or other similar governmental charges ("duty
unpaid and untaxed").
4.2 Any duties, taxes, fees, levies or other governmental charges and declarations relating to
the importation of the Products to the delivery address are your responsibility and are not
included in the price of the Products. All deliveries may, in some cases, incur additional costs
for which the seller is not responsible and which are to be borne by the customer. These
include, in addition to the shipping costs, the costs of customs duties or import VAT, as the
goods are shipped from a non-EU country (China); it should be clarified with our customer
service whether customs duties apply to a product before placing an order. Customs duties
or import VAT are not paid by us and are the responsibility of the buyer. Our goods are
always shipped "duty unpaid and untaxed". The buyer is the "importer of record" and is
responsible for the correct payment of customs duties and/or import tax and must comply
fully with all laws and regulations of the importing country. As the rules for importing goods
vary from country to country, please check your country's import duties and VAT before
placing your order. The buyer is responsible for fully verifying compliance with all laws and
regulations of the country of import upon receipt of the goods.
4.3 We will do our best to ensure that all details, descriptions and prices of the products that
appear on our site are correct. However, there may be instances where errors may occur. If
we find that a pricing error has occurred, we will notify you as soon as possible and give you
the opportunity to reconfirm your order at the correct price or cancel your order. If we are
unable to contact you or do not receive a response from you, the order will be treated as
cancelled and you will receive a full refund. If you choose to reconfirm your order, we will
arrange delivery of your order and charge or refund the amounts set out in the notification
we will send to you shortly after we receive your order reconfirmation using the same
payment method and payment method you used to place your order.
4.4 We are not obliged to fulfil an Order if the price quoted on the Website is incorrect (even
after you have received an Order Confirmation).
4.5 Prices may be changed from time to time. However, such changes will not affect an
order for which an order confirmation has been sent.
5. Placing an order
5.1 Once you have placed an order, all orders are subject to stock availability. If we have
sufficient stock to fulfil your order, you will receive an order confirmation which will be
deemed to be our confirmation of receipt of your order. In the event of delivery difficulties or
unavailability of stock to fulfil your order, we will inform you by email and refund any
payments made for the order.
5.2 A contract is only concluded if we have issued you with an Order Confirmation and only
in respect of the Product(s) listed in the Order Confirmation. These general terms and
conditions of sale form an integral part of the contract and are incorporated to the exclusion
of all other terms and conditions.
5.3 If your order consists of more than one Product, the Products may be delivered to you in
separate deliveries at separate times.
5.4 We reserve the right to remove Products from the Site at any time. We also reserve the
right to edit or remove any material or content from the Site. We shall not be liable to you or
any third party for the removal of any Product from our Site or for the editing or removal of
any material or content from our Site.
5.5 We reserve the right to refuse or reject any order placed by you at any time (even after
sending an order confirmation). We shall not be liable to you or any third party for the
cancellation or rejection of an order.
5.6 If we cancel your order after we have received payment (and even after we have sent an
Order Confirmation), the payment for the order will be refunded to you in full.
6. Payment
6.1 You can pay for the Products using any of the payment intermediaries listed on our
website.
6.2 You may also pay for all or part of your order using a promotional voucher that we make
available to you. Promotional vouchers can only be redeemed online at the checkout.
6.3 We may use payment intermediaries to make payments between you and us. You agree
that we may pass documents and information about you to these payment intermediaries,
including documents and information containing your personal data.
6.4 We are not a regulated payment processor or money service provider and we are not
responsible for any payment failures or problems caused by payment intermediaries.
6.5 You are responsible for providing complete and accurate information during the payment
process and all payments must be made with your own funds. By placing an order, you
confirm that:
(a) the method of payment used for payment is yours;
(b) where applicable, you are the rightful holder of the promotional voucher; and
(c) you have sufficient funds or credit capacity to pay for the relevant order.
6.6 We are not responsible or liable for the unauthorised use of your credit, debit or prepaid
cards by third parties, even if those cards have been reported stolen. We are entitled to
inform all relevant authorities (including credit bureaus) of any fraudulent payments or other
illegal activity.
6.7 You shall not:
(a) make or attempt to make any chargebacks in relation to any payment you have made for
Products; or
(b) reverse any payments you have made in relation to Products.
6.8 You shall indemnify and hold us fully harmless from any chargeback or cancellation of
any payment made by you and from any loss, cost, liability or expense we may incur as a
result of or in connection with such chargebacks or cancellations.
7. Delivery
7.1 We will endeavour to deliver your order to the delivery address given at the time of
ordering.
7.2 We will indicate an expected delivery date at the time of checkout of your order.
7.3 We may notify you if we are unable to meet the estimated delivery date, but we will not
be liable to you for any loss, liability, costs, damages, charges or expenses arising from any
delay in delivery, to the extent permitted by law.
7.4 We may not be able to deliver Products to certain locations. In this case, we will inform
you and arrange to cancel and refund the order or deliver the order to an alternative delivery
address confirmed by you.
7.5 All risk in the product passes to you on delivery to the delivery address, unless delivery is
delayed due to a breach of your obligations under these terms and conditions. Risk passes
at the time delivery would have taken place if you had not breached the law.
7.6 If you are unable to accept delivery or collection of your order, we may leave a card
giving you instructions for redelivery or collection by the carrier.
7.7 If delivery or collection is delayed by your unreasonable refusal to accept delivery, or if
you do not accept delivery or collect your order from the carrier, we may charge you for any
fees and other costs we may reasonably incur in returning the order to the sender, without
prejudice to any other rights or remedies available to us.
7.8 Goods will be dispatched within 2-5 days of confirmed receipt of payment. The standard
delivery time is 5 to 8 working days, exceptionally up to 4 weeks, unless otherwise stated in
the item description. The owner does not ship directly. The order is shipped by the
manufacturer as soon as the entire order is available.
7.9 All duties, taxes, customs duties, levies or other official charges and declarations relating
to the import of the products to the delivery address are your responsibility and are not
included in the price of the products. All deliveries may, in some cases, incur additional costs
for which the seller is not responsible and which are to be borne by the customer. These
include, in addition to the shipping costs, the costs of customs duties or import VAT, as the
goods are shipped from a non-EU country (China); it should be clarified with our customer
service whether customs duties apply to a product before placing an order. Customs duties
or import VAT are not paid by us and are the responsibility of the buyer. Our goods are
always shipped "duty unpaid and untaxed". The buyer is the "importer of record" and is
responsible for the correct payment of customs duties and/or import VAT and must comply
fully with all laws and regulations of the importing country. As the rules for importing goods
vary from country to country, please check your country's customs duties and import VAT
before placing your order. The buyer is obliged to fully check compliance with all laws and
regulations of the importing country upon receipt of the goods.
8. Cancellation or modification of orders
8.1 Once an order has been placed on our website, you can cancel or amend it by sending
us an email.
8.2 Once an order has been packed, it cannot be cancelled or changed; instead, the order
must be returned to us in accordance with paragraph 10 below. As our goods are shipped
from Asia, transit times may be longer and we have no control over these times. If the
product(s) are already on their way to you, it is not possible to cancel. Please wait until you
receive the goods and send them back to us. Of course, you can still inform us of your
cancellation in advance. In order to guarantee a prompt return, we ask you to send us a
shipping confirmation. An early refund is possible at the earliest 16 weeks after receipt of the
order, if the goods have not been received.
8.3 As we work with a fully automated system, orders are triggered immediately after they
are sent. Therefore, we unfortunately cannot interrupt the shipping process until delivery, so
that a refund before receipt of the goods is only possible up to 24 hours after the order.
9. Defective products
9.1 You acknowledge that the Products are standard products and are not custom-made to
meet your particular requirements.
9.2 All product descriptions, information and materials on the Website are provided "as is"
without any express or implied warranty or other representation.
9.3 Illustrations of products may differ slightly from the actual product you receive.
9.4 If the product you receive is faulty, you can send us an email informing us of the product
to be returned and attaching a photograph of the faulty product.
9.5 You can return the product to us in accordance with paragraph 10.
9.6 We will examine the product as soon as we receive it. Our processing time will depend
on your order.
9.7 We will inform you by email if we are satisfied that the Product is defective.
9.8 Our only obligation to you in respect of defective Products is either (at our sole
discretion):
(a) replace the Product and pay the cost of delivery of the Products to the delivery address,
in which case you must return the defective Product to us and we will deliver a replacement
Product to you at the delivery address; or
(b) pay you an amount equal to the price of the Product and the cost of returning the
defective Product to us. We will pay this amount to you by paying into the account from
which we received the payment and using the same method of payment.
9.9 If we determine that the Product is not defective, we may, at our sole discretion, decide
not to refund the purchase price of the Product to you and we may require you to pay any
reasonable service charges and deduct them from the payment method used for the order.
Weshall not be liable to you for any loss, liability, cost, damage, fee or expense arising from
this paragraph to the extent permitted by law.
10. Returns and refunds
10.1 Our returns policy forms part of these Terms and Conditions of Sale, on the basis of
which you may access and use our Site.
10.2 If you are not completely satisfied with your order, you can send an email informing us
of the product to be returned and send it back to us. The cooling-off period is 30 days from
the date on which you, or a third party other than the carrier and nominated by you, took or
received possession of the last product.
10.3 The return and the costs are at the customer's expense and must be paid by the
customer.
10.4 We must have received the product for the customer to be entitled to a refund. We will
check the returned product on arrival.
10.5 You must ensure that the product is sent to us in the same condition in which you
received it and that it is properly packaged. The product must be unused, the product labels
must not have been tampered with and the product must be in its original packaging. If a
product is returned to us in an unsuitable condition, we reserve the right not to accept the
return of the product.
10.6 Our processing time for returns depends on your order.
10.7 If we are satisfied with the condition of the product you are returning, we will send you
an email approving your return. A refund will be issued promptly to the payment method
used for the order, after we have sent you a notification of approval of your return.
10.8 The withdrawal is complete when we have received the physical goods.
10.9 As our goods are sent from Asia, delivery times may be longer, which is beyond our
control. If the goods are already on their way to you, withdrawal is not possible. Please wait
until you have received the goods and send them back to us. Of course, you can also inform
us of your cancellation in advance. In order to ensure that the goods are returned to you as
quickly as possible, we ask you to send us a confirmation of dispatch. An early refund is
possible at the earliest 16 weeks after receipt of the order, if the goods have not been
received.
11. Vouchers
11.1 You can use our promotional vouchers or discounts when you make payment for
products on the website.
11.2 To use a voucher or discount, the voucher or discount code must be entered on the
checkout page of our order.
11.3 Once the voucher or discount code has been entered and applied, the voucher or
discount will count towards the total amount of your order at checkout.
12.4 You may only redeem or use one promotional voucher or discount per order.
11.5 The credit from a Promotional Voucher does not bear interest and has no cash value.
11.6 If the credit on a promotional voucher is insufficient for your order, you may pay the
difference using a separate payment method available on the site.
11.7 If you use a promotional voucher for an order that has been returned, the value of the
promotional voucher will not be refunded. However, if you have paid for part of it using a
separate payment method, that part may be refunded.
12 Permitted use
12.1 You may not ("Prohibited Actions"):
(a) use our website in any way or take any action that causes or may cause damage to the
website or impairment of the performance, availability or accessibility of the website;
(b) use our website in an illegal, unlawful, fraudulent or harmful manner, or in connection
with any illegal, unlawful, fraudulent or harmful purpose or activity
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any
material consisting of (or relating to) spyware, computer viruses, Trojan horses, worms,
keyloggers, rootkits or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including scraping, data
mining, data extraction or data harvesting) on or in connection with our website without our
express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated
means;
(f) violate the guidelines set out in our website's robots.txt file;
(g) use the data collected by our website for any direct marketing activities (including email
marketing, SMS marketing, telemarketing or direct mail);
(h) use the data collected by our website to contact individuals, companies or other persons
or entities;
(i) use or direct the Site to interact with devices, unless you are expressly authorised to do
so;
(j) use, directly or indirectly, the Site's infrastructure to initiate, propagate, participate in,
direct or attempt to engage in hacking attacks or to send network messages that are
bandwidth intensive, malicious or potentially harmful to any device, whether or not owned by
us
(k) copy, publish, modify, translate, decompile, disassemble, reverse engineer or otherwise
attempt to derive or access the structure or source code of the Site (whether for the purpose
of creating derivative works from the source code or otherwise), directly or indirectly
(l) use or access the Site for the purpose of creating a similar or competing product or
service, or to communicate to third parties a comparative or product comparison study;
(m) sell, assign, sub-license, transfer, distribute or lease your access to the Website
(o) make the Website available to any third party through a private computer network;
(p) edit or modify in any way any of the content or any hard or digital copy of any material
printed or copied from our Website;
(q) use the Site in any manner prohibited by any law or regulation applicable to the use of
the Site
(r) make any unauthorised requests or orders; or
(s) place speculative, false or fraudulent orders.
12.2 You agree that you will be liable to us for any damage, loss, liability, cost or expense
that we may suffer or incur as a result of or in connection with any prohibited act committed
or authorised by you.
12.3 You undertake to notify us as soon as possible after becoming aware of any person
engaging in a Prohibited Activity. You will give us reasonable assistance in any investigation
we may carry out on the basis of the information you provide to us in this regard.
12.4 You must ensure that any information you provide to us through our Site or in
connection with our Site or the Products:
(a) is true, accurate, current and complete and not misleading;
(b) comply with all applicable laws and regulations
(c) does not infringe the privacy, data protection, confidentiality or intellectual property rights
or any other rights of any person; and
(d) is not offensive, abusive, pornographic, defamatory, unreliable, misleading, illegal or
otherwise objectionable.
12.5 You will promptly provide us with any documents or other information we request to
verify your identity. You will immediately update all information you provide to us so that all
information you provide to us is at all times complete and accurate.
12.6 You must comply with all applicable laws relating to your use of the Website and it is
your sole responsibility to ensure that you comply with them, whether they are based on your
country of residence, the place where you access the Website or otherwise.
12.7 Please email us if you become aware of any material or activity on our website that
does not comply with these terms and conditions.
13 Links to the Website
13.1 Links from our site to other sites and resources provided by third parties are provided
for information purposes only. Links from our site to other sites and resources should not be
taken as a recommendation or endorsement by us of those linked sites or resources or the
information you obtain from them.
13.2 You acknowledge and agree that we have no right or control over the content of other
sites and resources linked to our site or referred to on our site.
13.3 You may link to our home page provided that you do so in a fair and legal manner and
do not damage our reputation or take advantage of it.
13.4 You must not establish a link in a way that suggests any form of association,
authorisation or approval on our part where none exists.
13.5 You must not create a link to our website on a website that you do not own.
13.6 You may not embed our website in frames on another website, or link to any part of our
website other than the home page.
13.7 We reserve the right to withdraw permission to link without notice.
13.8 The website to which you link must comply in all respects with the content standards
set out in our acceptable use policy (see paragraph 12 above).
13.9 Please contact us for prior approval of any link to our website that does not comply with
this paragraph 13.
14 Intellectual Property Rights
14.1 The code, structure and organisation of the Website are protected by intellectual
property rights.
14.2 We are the owner or licensee of all intellectual property rights in our website and the
content and materials published on it. These works are protected by laws and treaties
throughout the world. All such rights are reserved.
14.3 You may only use the Website and all of its content for your own personal,
non-commercial use and in accordance with these terms and conditions. The content of the
Website includes content relating to the Products.
14.4 You undertake to inform us of any suspected infringement of our intellectual property
rights.
14.5 You may not use our trade marks without our prior written consent unless they form part
of the material you use (and reproduce exactly) in accordance with paragraph 13.
15 Data protection
15.1 Our privacy policy forms part of these terms and conditions, on the basis of which you
may access and use our site.
15.2 We use cookies on our website. We also use cookies to track how our customers prefer
to view our website. By accepting these terms and conditions, you also agree to our use of
cookies for this purpose. For more information on cookies, please see our privacy policy.
15.3 If you provide us with your personal data, we will process such personal data from time
to time in accordance with your instructions and will take appropriate security measures to
protect such personal data against unauthorised and unlawful processing and against
accidental loss, destruction or damage.
15.4 Unless specific safeguards are appropriate or otherwise agreed in writing, information
and documents generated in connection with the sale of the Products may be shared
between us and, in particular, such information and documents may be accessible in
electronic form to any of our employees, officers, consultants or agents.
16. Viruses
16.1 We do not warrant that our website is secure or free from errors or viruses.
16.2 It is your responsibility to configure your information technology, computer programs
and platform to access our website. You must use your own anti-virus software.
16.3 You must not misuse our website by knowingly introducing viruses, Trojan horses,
worms, logic bombs or any other malicious or technologically harmful material.
16.4 You must not attempt to gain unauthorised access to our website, the server on which
our website is stored or any server, computer or database connected to our website.
16.5 You must not attack our website by means of a denial of service attack or a distributed
denial of service attack.
16.6 If we believe that you have breached the provisions of this paragraph 16, your right to
use our website will cease immediately. We may report any breach to the relevant law
enforcement authorities and will do so if required by applicable law.
17 Liability
17.1 Subject to paragraph 17.13, we will not be liable, to the fullest extent permitted by law,
and will not be responsible or liable for any loss suffered by you or others as a result of:
(a) third-party or user Content;
(b) our Content, and in particular the accuracy, completeness or timeliness of our Content;
(c) the products, including the quality, images, description or specifications, conformity with
the description and suitability of the products for a particular purpose;
(d) reliance on any information contained in these terms and conditions or on our website, or
on any features provided in these terms and conditions or on our website;
(e) the inability to access the Site or any part of it, or access is at any time unavailable or
partial or operates with errors; and
(f) any failure or delay in the performance of our obligations, whether or not we give you
notice thereof, if and to the extent that the failure or delay is caused by any circumstance
beyond our reasonable control, and which includes telecommunications failures, power
failures acts of terrorism, fuel strikes, inclement weather, computer breakdowns, supplier
delivery failures, industrial disputes and absence of personnel due to illness or injury, and
the time for performance of any obligation whose performance is so affected shall be
extended accordingly.
17.2 We shall not be liable to you (whether in contract, tort (including negligence), breach of
statutory duty or otherwise) for any loss of profits, business opportunities, goodwill, savings
or benefits or any form of indirect, special or consequential loss or damage, even if such loss
or damage was reasonably foreseeable or the relevant party was aware of the possibility of
such loss or damage occurring.
17.3 Our liability arising directly or indirectly from these Terms (including your purchase of
Products from us under these Terms) or which is not otherwise expressly excluded under
these Terms, shall be limited and capped at the greater of US$1,000 or a multiple of five
times the price you paid for the Products giving rise to the liability. The amount of this
limitation of liability shall be reduced by the amount of any unpaid amounts owed by you to
us.
17.4 Any claim by a party for breach of contract, tort (including negligence), breach of
statutory duty or otherwise arising out of or in connection with these Terms and Conditions
must be brought within one year of the act or omission which allegedly caused the loss or
expense.
17.5 Except to the extent that claims cannot be excluded or limited by law, no claim arising
out of or in connection with these Terms and Conditions may be made by you personally
against any of our employees, officers, consultants or other agents involved in the
performance of the relevant obligations.
17.6 All representations or warranties, whether contractual or otherwise, and all warranties,
conditions, terms, covenants and obligations implied by law, custom, trade usage, course of
dealing or otherwise (including the implied covenants of satisfactory quality, fitness for
purpose and description) are excluded to the fullest extent permitted by law.
17.7 Only a claim against us (including our employees, officers or consultants) for an act or
omission may be made. An act or omission includes a series of related acts or omissions,
the same act or omission in a series of related matters or similar acts or omissions in a
series of related matters and includes all claims arising from a matter.
17.8 The limitations in this paragraph 17 apply to our aggregate liability to you (including any
other third party to whom we are liable, with or without our consent) in respect of a claim,
and you and all such other persons shall collectively be subject to only one claim by us in
respect of the same damage.
17.9 If a limitation of liability applies regardless of the amount, the limitation applies to the
entire provision of services or supply of products by us, and there are no separate aggregate
limitations of liability that apply to you, each company in the group to which you belong and
all persons nominated by a user in the group.
17.10 If we are jointly and severally liable to you with another party, we are only liable to pay
you that part which is reasonably attributable to our fault. We will not be liable to you for that
part which is attributable to the fault of another party for which that other party is otherwise
liable.
17.11 Any liability we may have to you will be reduced by the part for which another party
would have been liable if either:
(a) you also brought proceedings or a claim against that other party; or
(b) we brought proceedings or made a claim against that other party under the Civil Liability
(Contribution) Ordinance or similar legislation in another relevant jurisdiction.
17.12 In determining whether other parties are liable to you, no account shall be taken of the
fact that you are unable to pursue a remedy against another party because actions against
that party are time-barred, that party lacks the necessary means, that party relies on
exclusions or limitations of liability or that other party no longer exists.
17.13 The exclusions and limitations of liability contained in these Terms and Conditions
shall not affect our liability:
(a) for death or personal injury resulting from our negligence;
(b) for fraud or reckless breach of professional duty;
(c) for any other liability which cannot be excluded or limited in the jurisdiction to which a
relevant claim is made, including any restrictions on our right to limit our liability; and
(d) in any other case, to limit our liability to an amount less than the minimum amount
required in the circumstances under any other law or regulation applicable to the claim, in
which case that minimum amount shall be deemed to be a substitute for the amount that
would otherwise apply.
17.14 These provisions are an exhaustive list of the remedies available to each party or a
third party against either party under or in connection with these Terms.
18 Indemnification
18.1 You will indemnify and hold the Indemnified Parties fully harmless, on demand, against
all claims, costs and losses of whatever nature which the Indemnified Parties suffer or may
suffer and which arise out of or relate to
(a) a material breach by you of the provisions of these Terms and Conditions
(b) any fraud, negligence, misconduct or reckless disregard of your obligations under these
Terms and Conditions; and
(c) your use of our website.
18.2 We shall be entitled to claim from you reimbursement of all costs reasonably incurred
by us in connection with an indemnified claim and all such costs shall be payable on
demand.
19. Force majeure event
19.1 If a Force Majeure Event lasts for more than one week, we may immediately terminate
the Terms and Conditions by written notice and without any liability other than the refund of
the Product you have already paid for and not delivered.
19.2 We reserve the right to exercise absolute discretion as to how to deal with the
occurrence of a force majeure event in order to fully meet our obligations under these Terms
and Conditions.
20 Variations
20.1 We may change these Terms and Conditions from time to time. We will notify you in
advance of any material changes that we think may be detrimental to you. We will notify you
of any changes to these terms and conditions. The current terms and conditions apply to
your use of our website and any products offered through our website.
20.2 If you do not agree to the amended terms and conditions, you must stop using our
website or purchasing our products.
20.3 If you have given your express consent to these Terms and Conditions, we will ask you
for your express consent to a revision of these Terms and Conditions before your first
purchase of Products after the amendment takes effect. If you do not give your express
consent and acceptance of the revised Terms and Conditions within the time period we have
indicated to you, you must cease using the Site or purchasing our Products.
21. Your breach
21.1 Without prejudice to our other rights under these Terms, if you breach these Terms in
any way, or if we have reasonable grounds to suspect that you have breached these Terms
in any way, we may
(a) send you one or more formal warnings;
(b) temporarily block your access to our website;
(c) suspend the processing of any order;
(d) refuse to accept any payment from you; or
(e) permanently bar you from accessing our website;
(f) block access to our website from computers using your IP address;
(g) contact any or all of your Internet service providers and request that they block your
access to our website; or
(h) take legal action against you, whether for breach of contract or otherwise.
21.2 If we suspend, ban or block your access to our site or any part of our site, you must not
take any steps to circumvent such suspension, ban or block.
22 Termination and suspension
22.1 You may cease using the Site at any time.
22.2 We may suspend the provision of the Site at any time, with or without cause and with or
without notice.
22.3 Without prejudice to paragraph 22.2, we may suspend or terminate your access to the
Site if your use of the Site is likely to give rise to or risk giving rise to legal liability of any kind
or to disrupt the use of the Site by others.
22.4 If we suspend or terminate your access to the Site, we will endeavour to notify you in
advance. However, we may, at our discretion, suspend or terminate your access to the Site
immediately and without notice.
22.5 We do not guarantee that our website will always be available or that it will be available
without interruption. We may interrupt, suspend, withdraw or restrict the availability of all or
part of our website for commercial or operational reasons. We will endeavour to give you
reasonable notice of any such suspension or withdrawal. In the event of any termination,
suspension, withdrawal or modification of the Website, you will not be entitled to any
compensation or other payment.
23 Effect of termination
23.1 Termination of these terms and conditions will immediately terminate any obligation to
provide customer service.
23.2 Under no circumstances shall you be entitled to any compensation from us for loss of
rights, loss of goodwill or any other loss resulting from the termination of these terms and
conditions for any reason whatsoever.
23.3 Termination of these terms and conditions shall not affect any other rights which have
already arisen and shall not affect any provisions of these terms and conditions which, in
accordance with their terms, apply or are to come into force thereafter. Paragraphs 17
(Liability) and 18 (Indemnification) shall also apply after termination of these terms and
conditions.
24 General provisions
24.1 You may not assign any of your rights under these terms and conditions.
24.2 The rights, powers and remedies provided by these Terms and Conditions are (unless
expressly provided) cumulative and not exclusive of any rights, powers and remedies
provided by law or otherwise.
24.3 We subcontract the hosting of the Website to a third party.
24.4 If the validity or enforceability of any provision of these terms and conditions is limited in
any way by applicable law, that provision will be valid and enforceable to the maximum
extent permitted by that law. The invalidity or unenforceability of any such provision shall not
affect the validity or enforceability of the remaining provisions.
24.5 The failure to exercise or delay in exercising any right, power or remedy under these
Terms or by law shall not constitute a waiver of such right, power or remedy. If we waive a
breach of any provision of these Terms and Conditions, it will not be deemed to be a waiver
of any subsequent breach of that provision or a waiver of any other breach.
24.6 The exercise of the parties' rights under these Terms and Conditions is not conditional
on the agreement of any third party.
24.7 These Terms and Conditions are for our benefit and yours and are not intended to
benefit or be enforced by any third party.
25 Applicable law
"Order" means the order you place through our website to purchase one or more Products
from us;
"Order Confirmation" means the email we send to you confirming your order in accordance
with paragraph 4.3 above;
"Payment Intermediary" means any third party payment processor used by us;
"Product" means a product offered on our website;
"Website" means the Website;
"Site Infrastructure" means all our systems (including code) that enable, provide or describe
the Site;
26.2 References to "paragraphs" are to paragraphs of these Terms and Conditions.
26.3 Headings are for convenience only and do not affect the interpretation or structure of
these Terms and Conditions.
26.4 Words importing the singular include the plural and vice versa. Words expressing
gender include any gender, and references to persons include individuals, companies,
entities, businesses or partnerships.
Please email us if you have any questions or concerns about these terms and conditions,
the website or the products.
Shipping and payment policy
Return policy (Only customer mail to adjust and add)
Cancellation policy (Only customer mail to adjust and add)
Imprint (Needs to be adjusted by you)
Contact form
Track your order
Size guide (Needs to be adjusted by you)
Data privacy
Cookie statement
About us (Needs to be adjusted by you)
Search
General Terms and conditions
FAQ (Needs to be adjusted by you)
Shipping and payment policy
Shipping policy:
How long does delivery take?
Our dispatch times are usually 4-11 working days, which are made up of two sections as
follows:
1) Processing time: 1-3 working days processing time (order confirmation, customisation,
quality inspection, packing)
2) Delivery time: 3-8 days delivery time (this is affected by the place of delivery, the time
includes the period from our international shipping house to your door)
You can track your order yourself at any time via our page: "Order Tracking" (at the top of the
header menu) and contact us at any time if you have any questions.
Terms of payment:
Weoffer the following payment options:- VISA- Mastercard- etc.
Return Policy
Return of goods:
If you are not satisfied with your purchase, you may return the purchased items in their
original condition within 30 days of delivery (please include tracking number). Upon receipt
of the goods, the purchase price will be refunded. All returns must be registered via our
customer service.
I have received a faulty item:
If you have received a faulty item, please contact our support team immediately with the
following information:
Your order number
Which item is damaged
A description
Photographic evidence
If your parcel has been damaged on delivery, please take a photo and send it directly to our
customer service team. All claims for damaged parcels must be made within 7 days of the
delivery date. We cannot issue a refund, credit note or replacement without proof of damage
from a member of our support team.
I have received the wrong item:
In the unlikely event that you have received the wrong item, please contact our support team
immediately and provide us with the following information:
Your order number
The name of the item you did not receive
The name of the item you did receive
A photo of the item you received
Exchange:
Unfortunately, you cannot exchange items with us. If you wish to do so, we recommend that
you return the product to us and then order the correct product from us.
For faulty products:
If the product is faulty, has been damaged in transit or is otherwise defective, there is no
return charge.
If I want to return the item(s):
If the customer has purchased the wrong product, does not fit or no longer wants it, the
customer is responsible for the actual cost of return shipping and the return receipt.
Return address
HERE should be the address of the supplier
Pleasedon’thesitatetoalwaysreachout toourcustomersupportaswell:YOUR
CUSTOMERMAILSHOULDBEHERE
Cancellationpolicy
Ifyouwishtocancelyourorder,youmustnotifyuswithin24hours,afterwhichwereserve
theright torefusecancellationifyourorderisalreadybeingprocessed.
Inthiscase,kindlywaituponthereceiptof theorder, thankyouforyourunderstanding.
Pleasedon’thesitatetoalwaysreachout toourcustomersupportaswell:YOUR
CUSTOMERMAILSHOULDBEHERE
Imprint
Hereshouldbeyourcompanydetails
Contactform
Hereshouldbeyourcontact form
Trackyourorder
HerewillbethetrackingoptionforcustomersimplementedbyusthroughRush
Sizeguide
Hereshouldbeyoursizeguidesandtables.Somethingsimilartothis:
US-Size EU-Size Chest Waist Hip Leg
length
Arm
length
XS EU44 86-91 71-76 86-91 76-79 58-60
S EU46 91-96 76-81 91-96 79-81 60-62
M EU48 96-101 81-86 96-101 81-84 62-64
L EU50 101-106 86-91 101-106 84-86 64-66
XL EU52 106-112 91-97 106-112 86-89 66-68
2XL EU54 112-117 97-102 112-117 89-91 68-70
3XL EU56 117-122 102-107 117-122 91-94 70-72
US-Size EU-Size Chest Waist Hip Leg
length
Arm
length
XS
EU34
81-84
63-66
88-91
76-79
57-59
S
M
L
XL
2XL
3XL
Cookies
EU36
EU38
EU40
EU42
EU44
EU46
86-89
91-94
97-102
104-109
111-116
119-124
68-71
73-76
79-84
86-91
94-99
102-107
93-96
98-101
104-109
111-116
119-124
127-132
79-81
81-84
84-86
86-89
89-91
91-94
59-61
61-63
63-65
65-67
67-69
69-71
1. at the end of this cookie policy you will find a list of our cookies. We use the following
cookies:
1.1 Strictly necessary cookies- These enable services that you have specifically requested. These cookies are essential in
order to enable you to move around the website and use certain features, such as accessing
secure areas. Without the use of these cookies, the services you have requested, such as
shopping carts or e-payment, cannot be provided.
1.2 Functionality cookies- These cookies remember what you have selected to enhance your experience. These
cookies are used to recognise you when you return to our website. They allow the website to
remember choices you make (such as your username, language or the region you are in)
and provide enhanced and personalised features, such as greeting you by name. They can
also be used to remember your changes to text size or type and other parts of our website
that you can customise. They may also be used to provide services you have requested,
such as watching a video or commenting on a blog. The information collected by these
cookies is anonymised so that your browsing activity on other websites cannot be tracked.
1.3 Tracking, targeting or advertising cookies- These cookies collect information about your browsing behaviour. These cookies record
your visit to our website and the pages you have visited and the links you have followed.
They are used to show you adverts that are more relevant to you and your interests, to limit
the number of times you see an advert and to measure the effectiveness of advertising
campaigns. It is also used to track whether you have clicked through to our website from one
of our partner websites so that we can manage our partner network.
Weuse this information to make our website and the adverts displayed on it (including
product recommendations) more relevant to your interests. These cookies are also set by
third parties (including advertising networks) with our permission. These cookies record that
you have visited our website and which pages you have viewed. This information is shared
with other organisations, such as advertisers, and may be used to show you advertisements
from third parties on websites or apps (or by email if you have consented to this) based on
your online activities.
1.4 Changing your browser settings- If you do not change your browser settings but continue to use our website, we will assume
that you are happy for us to continue to download cookies to your device. Whether or not
you allow us to download cookies is your own decision, but if you choose to disable cookies
by changing your browser settings, our website and its features will not necessarily work in
the same way or provide the same personalised experience. If you delete all your cookies,
you will need to update your settings with us again. If you use a different device, computer
profile or browser, you will need to tell us your settings again.
1.5 Opt-out options
Opt-out options are available to prevent you from receiving targeted advertising from third
parties:
Network Advertising Initiative- Please go to http://www.networkadvertising.org/choices
EDAA- For more information, please visit http://www.youronlinechoices.eu
For more information about cookies, please visit:
https://ico.org.uk/for-the-public/online/cookies/ and
https://www.google.co.in/intl/en/policies/technologies/cookies/
Privacy policy
Declaration on the collection of personal data
This Personal Data Collection Statement ("PICS") is intended to inform you, in accordance
with the Personal Data Protection (Privacy) Regulations:
for what purpose your personal data collected by us will be used once it has been
collected in connection with your use of this website ("Website") or your purchase of
products sold through this Website ("Products");
to whom your personal data may be disclosed; and
to whom you may send requests to view or correct your data.
Wemayrevise this PICS by amending this page. You should check this page from time to
time to take notice of any changes we make.
1. user data
1.1 ("we", "us", "our") means the data user.
2. data subjects
This PICS applies to personal data of ("you" or "your"):
(a) Visitors: individuals who visit our website;
(b) Users: individuals who purchase, request or receive products
(c) Contacts: Individuals who contact us via our website, email or other means.
3 What we collect
3.1 We may collect, store, process, transfer and use the following types of personal data:
(a) from visitors: IP address or other unique device identifiers;*
(b) from Users:
Username;
Account password;
iii. full name; *
e-mail address; *
Billing address; *
Delivery address;*
vii. Payment information; *
viii. Telephone number;
(c) of contacts:
Full name; *
e-mail address; *
iii. any other personal data you provide to us.
* denotes mandatory personal data
3.2 If you do not provide us with mandatory personal data, we may not be able to provide
you with access to our website, deliver our products to you or respond to your
communications with us.
4 Purpose and use
4.1 We may collect, store, process, transfer and use your personal data for the following
purposes:
(a) to provide you with our products, such as:
to manage and fulfil your orders;
if you choose to register an account on our website, to create and update your
account registered with us; and
iii. to process and facilitate the billing and payment of your orders;
(b) to monitor and analyse the use of our Website and to compile aggregate statistics about
such use
(c) to personalise your experience on our website, including identifying your preferences and
behaviour to better meet your individual needs
(d) to improve our website and our products based on information and feedback we receive
from you and based on our analysis of the use of our website and the purchase of products
(e) for research and development and by using your personal data to test, research, analyse
and support product development (including machine learning)
(f) for customer service and to help us respond more effectively to your service enquiries,
feedback and support requests
(g) for non-marketing communications relating to your orders, such as order confirmations
and dispatch notifications
(h) for technical purposes and for project management requirements;
(i) to maintain the security and integrity of personal data collected through our website
(j) for the prevention of fraud;
(k) for legal proceedings or as required by regulatory authorities, government agencies and
official requests
(l) for direct marketing, but only where we obtain your consent (see paragraph 11 below);
and
(m) for other purposes directly related to the above.
4.2 The personal data we collect may not be used for any other purpose unless:
(a) you have given your explicit consent to its use for the relevant other purposes;
(b) the purpose is directly related to the purpose for which the personal data was collected;
or
(c) we may use the personal data for other purposes arising from an exemption or otherwise
in accordance with applicable laws and regulations.
5 Transferees
5.1 We may disclose your personal data to the following persons:
(a) our employees and officers;
(b) our subsidiaries and their employees and officers;
(c) Shopify Inc. and its subsidiaries and parent companies, an IT service provider engaged
by us to manage and maintain the Website and process your orders placed through the
Website
(d) Paypal Holdings Inc. and its subsidiaries and other payment processors or intermediaries
("Payment Processors") that we may engage to process payment transactions for us in
relation to our products or in the course of our business;
(e) suppliers of our products ("Suppliers") to facilitate the despatch of our products to you
(f) other service providers and data processors engaged by us such as:
Administrative service providers;
IT services and software suppliers;
iii. Data analytics providers;
Service providers for data input and processing;
Cloud service providers; and
Credit reference agencies.
(g) our insurers and bankers;
(h) our professional legal, financial and accounting advisors;
(i) other companies, organisations or individuals as required by applicable law, regulation,
legal process or governmental request or where disclosure is appropriate due to security
concerns. This includes exchanging your personal data with other companies, organisations
or individuals for the purposes of fraud protection and fraud prevention; and
(j) other companies, organisations or individuals in the context of negotiations for a merger,
sale of company assets, consolidation or reorganisation, financing or acquisition of all or part
of our business by or into that other company.
5.2 If you make payments to us via payment processors, you enter into a contract directly
with the payment processor and are subject to its terms of use and privacy policy. You
should review the payment processor's privacy policy and, where applicable and at your
discretion, provide your consent to any such policy that is not governed by this PICS or our
Privacy Policy.
5.3 If we share your personal data with other people, we will ensure the confidentiality of
your personal data by including confidentiality or other contractual clauses in the agreements
with third parties with whom we share your personal data.
5.4 We may disclose your personal data to persons other than those described in paragraph
5.1 above if we inform you in advance and obtain your consent.
6 Cookies
6.1 Our Cookie Policy forms part of this Privacy Policy through which you can access and
use our website.
6.1 A cookie is a small data file that a website can send to your computer or device when
you visit our website.
6.2 Cookies are used to make websites work better and more efficiently, usually by enabling
them to recognise you and remember important information that makes your use of a
website more convenient (for example, by remembering your user preferences).
6.3 We use cookies to:
(a) store technical data to ensure that our website loads and displays correctly and efficiently
when you visit our website;
(b) remember choices you have made or information you have provided (such as your
username, language or the region you are in) so that your preferences are remembered for
your future visits to our website and you do not have to re-authenticate on your future visits;
(c) analyse how you navigate our website to help us optimise the design; and
(d) track your behaviour and preferences so that we can assess what type of information and
products from us you may be interested in.
6.4 We use:
(a) session cookies, which are unique to each visit to our website; and
(b) persistent cookies, which are not deleted when you close your browser window and
which are activated each time you visit our website.
6.5 The cookies we use are either:
(a) necessary cookies, which are essential for our website to help you move from page to
page and use the features of our website;
(b) functionality cookies, which enable our website to remember choices you make and
provide more personalised features; or
(c) performance cookies, which collect information about your use of our website and help us
to improve the way the website works.
6.6 We use a limited number of third party cookies; these can be found in our Cookie Policy.
6.7 By continuing to use our website without notifying us of your refusal to use cookies or
withdrawing your consent, you agree to our use of cookies.
6.8 You can refuse the use of cookies or withdraw your consent at any time by selecting the
appropriate settings on your browser. These settings can usually be found in the "Options" or
"Preferences" menu of your internet browser, or by clicking on "Help" in your browser menu.
Removing cookies may affect your use and experience of our website.
6.9 We only store cookies for the duration necessary for the function for which they are
used. This function varies depending on the cookie.
7 Retention
7.1 We will retain your personal data for as long as necessary to fulfil the purposes for which
it was collected. We may also retain your personal data for a longer period if this is
necessary to fulfil our contractual or legal obligations.
7.2 Personal data that you have provided to us will be destroyed at the end of this retention
period.
8 Access and correction
8.1 In accordance with the PDPO, you have the right to:
(a) request a copy of your personal data held by us, unless we are exempt from complying
with a data access request; and
(b) request that we make any necessary corrections to personal data that you believe to be
inaccurate after we have complied with a data access request from you. We may refuse a
request for data correction if we believe that the personal data is accurate, an opinion
expressed or the proposed correction is inaccurate.
8.2 If you wish to access or correct your personal data, please contact us.
8.3 We reserve the right to charge a reasonable fee for processing a request for access to or
correction of personal data.
9 Direct marketing
9.1 We may use the personal data we collect about you to market our products directly to
you.
9.2 The types of personal data we use for direct marketing purposes are
□ Your full name;
□ Your email address;
□ I do not object to the use of these types of personal data for direct marketing.
□ I object to the use of the types of personal data listed in the ticked boxes for direct
marketing services (but not the other types).
9.3 The direct marketing activities we intend to carry out using your personal data are:
□ Information and promotional material about: our products, similar products you have
previously purchased, discounts and other promotions and information about us that we
think you may find useful;
□ updates in relation to our website or products; and
□ festive greetings.
□ I do not object to receiving these types of direct marketing activities.
□ I opt out of receiving the types of direct marketing activities in the boxes ticked (but not the
other types).
9.4 Unless you expressly give your consent, we may not use the types of personal data for
the direct marketing activities described in this paragraph 11.
9.5 If we obtain your consent for direct marketing, we may disclose your personal data for
direct marketing purposes to the persons referred to in paragraph 5.1 above.
9.6 You can ask us to stop using your personal data for direct marketing purposes at any
time by emailing us or replying to any direct marketing communication from us with the
heading "unsubscribe".
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Terms and Conditions
1. Introduction
1.1 These terms and conditions apply to the use of our website or the purchase of products
offered through our website.
1.2 The defined terms and interpretations of these terms and conditions are set out in
paragraph 26.
2. Acceptance
2.1 You represent and warrant that:
(a) You are a natural person and are at least 18 years old;
(b) you have the power to enter into a legally binding contract with us; and
(c) you are not prevented by any applicable law or treaty from entering into a legally binding
contract with us.
2.2 We reserve the right to request written confirmation of your authority to accept these
Terms.
2.3 You represent and warrant that you have not:
(a) have been convicted of any computer or internet related offence; and
(b) have not in the past refused products or access to the Site.
2.4 We reserve the right to refuse you access to our Site if we consider such refusal
necessary or appropriate.
2.5 Abandonment of an order means:
(a) your assurance and guarantee that you have read these Terms and Conditions carefully
and in full;
(b) your offer to purchase the Order only in accordance with these Terms and Conditions;
(c) your agreement that any Order Confirmation will be based solely on these Terms and
Conditions; and
(d) your undertaking to us to comply with these Terms and Conditions.
2.6 If you do not agree to these Terms and Conditions, you must not use the Site or
purchase any Products.
2.7 You must expressly agree to these Terms and Conditions to:
(a) submit information to or through our website; or
(b) purchase a Product.
2.8 By visiting our website, purchasing Products or agreeing to these Terms and Conditions:
(a) you also agree to our privacy policy; and
(b) you accept and agree to comply with our Acceptable Use Policy (see paragraph 12 below
for further details).
2.9 We recommend that you print a copy of these terms and conditions for future reference.
2.10 If you do not agree to these terms and conditions, you may not place an order or
communicate with us.
3. Personal use
You confirm that you will use the Website to purchase Products solely for your own personal,
non-commercial use as a principal and not as a representative or on behalf of any other
person.
4. Prices
4.1 The prices of the Products shown on our website are inclusive of delivery charges, but
exclusive of any fees, taxes, duties, levies or other similar governmental charges ("duty
unpaid and untaxed").
4.2 Any duties, taxes, fees, levies or other governmental charges and declarations relating to
the importation of the Products to the delivery address are your responsibility and are not
included in the price of the Products. All deliveries may, in some cases, incur additional costs
for which the seller is not responsible and which are to be borne by the customer. These
include, in addition to the shipping costs, the costs of customs duties or import VAT, as the
goods are shipped from a non-EU country (China); it should be clarified with our customer
service whether customs duties apply to a product before placing an order. Customs duties
or import VAT are not paid by us and are the responsibility of the buyer. Our goods are
always shipped "duty unpaid and untaxed". The buyer is the "importer of record" and is
responsible for the correct payment of customs duties and/or import tax and must comply
fully with all laws and regulations of the importing country. As the rules for importing goods
vary from country to country, please check your country's import duties and VAT before
placing your order. The buyer is responsible for fully verifying compliance with all laws and
regulations of the country of import upon receipt of the goods.
4.3 We will do our best to ensure that all details, descriptions and prices of the products that
appear on our site are correct. However, there may be instances where errors may occur. If
we find that a pricing error has occurred, we will notify you as soon as possible and give you
the opportunity to reconfirm your order at the correct price or cancel your order. If we are
unable to contact you or do not receive a response from you, the order will be treated as
cancelled and you will receive a full refund. If you choose to reconfirm your order, we will
arrange delivery of your order and charge or refund the amounts set out in the notification
we will send to you shortly after we receive your order reconfirmation using the same
payment method and payment method you used to place your order.
4.4 We are not obliged to fulfil an Order if the price quoted on the Website is incorrect (even
after you have received an Order Confirmation).
4.5 Prices may be changed from time to time. However, such changes will not affect an
order for which an order confirmation has been sent.
5. Placing an order
5.1 Once you have placed an order, all orders are subject to stock availability. If we have
sufficient stock to fulfil your order, you will receive an order confirmation which will be
deemed to be our confirmation of receipt of your order. In the event of delivery difficulties or
unavailability of stock to fulfil your order, we will inform you by email and refund any
payments made for the order.
5.2 A contract is only concluded if we have issued you with an Order Confirmation and only
in respect of the Product(s) listed in the Order Confirmation. These general terms and
conditions of sale form an integral part of the contract and are incorporated to the exclusion
of all other terms and conditions.
5.3 If your order consists of more than one Product, the Products may be delivered to you in
separate deliveries at separate times.
5.4 We reserve the right to remove Products from the Site at any time. We also reserve the
right to edit or remove any material or content from the Site. We shall not be liable to you or
any third party for the removal of any Product from our Site or for the editing or removal of
any material or content from our Site.
5.5 We reserve the right to refuse or reject any order placed by you at any time (even after
sending an order confirmation). We shall not be liable to you or any third party for the
cancellation or rejection of an order.
5.6 If we cancel your order after we have received payment (and even after we have sent an
Order Confirmation), the payment for the order will be refunded to you in full.
6. Payment
6.1 You can pay for the Products using any of the payment intermediaries listed on our
website.
6.2 You may also pay for all or part of your order using a promotional voucher that we make
available to you. Promotional vouchers can only be redeemed online at the checkout.
6.3 We may use payment intermediaries to make payments between you and us. You agree
that we may pass documents and information about you to these payment intermediaries,
including documents and information containing your personal data.
6.4 We are not a regulated payment processor or money service provider and we are not
responsible for any payment failures or problems caused by payment intermediaries.
6.5 You are responsible for providing complete and accurate information during the payment
process and all payments must be made with your own funds. By placing an order, you
confirm that:
(a) the method of payment used for payment is yours;
(b) where applicable, you are the rightful holder of the promotional voucher; and
(c) you have sufficient funds or credit capacity to pay for the relevant order.
6.6 We are not responsible or liable for the unauthorised use of your credit, debit or prepaid
cards by third parties, even if those cards have been reported stolen. We are entitled to
inform all relevant authorities (including credit bureaus) of any fraudulent payments or other
illegal activity.
6.7 You shall not:
(a) make or attempt to make any chargebacks in relation to any payment you have made for
Products; or
(b) reverse any payments you have made in relation to Products.
6.8 You shall indemnify and hold us fully harmless from any chargeback or cancellation of
any payment made by you and from any loss, cost, liability or expense we may incur as a
result of or in connection with such chargebacks or cancellations.
7. Delivery
7.1 We will endeavour to deliver your order to the delivery address given at the time of
ordering.
7.2 We will indicate an expected delivery date at the time of checkout of your order.
7.3 We may notify you if we are unable to meet the estimated delivery date, but we will not
be liable to you for any loss, liability, costs, damages, charges or expenses arising from any
delay in delivery, to the extent permitted by law.
7.4 We may not be able to deliver Products to certain locations. In this case, we will inform
you and arrange to cancel and refund the order or deliver the order to an alternative delivery
address confirmed by you.
7.5 All risk in the product passes to you on delivery to the delivery address, unless delivery is
delayed due to a breach of your obligations under these terms and conditions. Risk passes
at the time delivery would have taken place if you had not breached the law.
7.6 If you are unable to accept delivery or collection of your order, we may leave a card
giving you instructions for redelivery or collection by the carrier.
7.7 If delivery or collection is delayed by your unreasonable refusal to accept delivery, or if
you do not accept delivery or collect your order from the carrier, we may charge you for any
fees and other costs we may reasonably incur in returning the order to the sender, without
prejudice to any other rights or remedies available to us.
7.8 Goods will be dispatched within 2-5 days of confirmed receipt of payment. The standard
delivery time is 5 to 8 working days, exceptionally up to 4 weeks, unless otherwise stated in
the item description. The owner does not ship directly. The order is shipped by the
manufacturer as soon as the entire order is available.
7.9 All duties, taxes, customs duties, levies or other official charges and declarations relating
to the import of the products to the delivery address are your responsibility and are not
included in the price of the products. All deliveries may, in some cases, incur additional costs
for which the seller is not responsible and which are to be borne by the customer. These
include, in addition to the shipping costs, the costs of customs duties or import VAT, as the
goods are shipped from a non-EU country (China); it should be clarified with our customer
service whether customs duties apply to a product before placing an order. Customs duties
or import VAT are not paid by us and are the responsibility of the buyer. Our goods are
always shipped "duty unpaid and untaxed". The buyer is the "importer of record" and is
responsible for the correct payment of customs duties and/or import VAT and must comply
fully with all laws and regulations of the importing country. As the rules for importing goods
vary from country to country, please check your country's customs duties and import VAT
before placing your order. The buyer is obliged to fully check compliance with all laws and
regulations of the importing country upon receipt of the goods.
8. Cancellation or modification of orders
8.1 Once an order has been placed on our website, you can cancel or amend it by sending
us an email.
8.2 Once an order has been packed, it cannot be cancelled or changed; instead, the order
must be returned to us in accordance with paragraph 10 below. As our goods are shipped
from Asia, transit times may be longer and we have no control over these times. If the
product(s) are already on their way to you, it is not possible to cancel. Please wait until you
receive the goods and send them back to us. Of course, you can still inform us of your
cancellation in advance. In order to guarantee a prompt return, we ask you to send us a
shipping confirmation. An early refund is possible at the earliest 16 weeks after receipt of the
order, if the goods have not been received.
8.3 As we work with a fully automated system, orders are triggered immediately after they
are sent. Therefore, we unfortunately cannot interrupt the shipping process until delivery, so
that a refund before receipt of the goods is only possible up to 24 hours after the order.
9. Defective products
9.1 You acknowledge that the Products are standard products and are not custom-made to
meet your particular requirements.
9.2 All product descriptions, information and materials on the Website are provided "as is"
without any express or implied warranty or other representation.
9.3 Illustrations of products may differ slightly from the actual product you receive.
9.4 If the product you receive is faulty, you can send us an email informing us of the product
to be returned and attaching a photograph of the faulty product.
9.5 You can return the product to us in accordance with paragraph 10.
9.6 We will examine the product as soon as we receive it. Our processing time will depend
on your order.
9.7 We will inform you by email if we are satisfied that the Product is defective.
9.8 Our only obligation to you in respect of defective Products is either (at our sole
discretion):
(a) replace the Product and pay the cost of delivery of the Products to the delivery address,
in which case you must return the defective Product to us and we will deliver a replacement
Product to you at the delivery address; or
(b) pay you an amount equal to the price of the Product and the cost of returning the
defective Product to us. We will pay this amount to you by paying into the account from
which we received the payment and using the same method of payment.
9.9 If we determine that the Product is not defective, we may, at our sole discretion, decide
not to refund the purchase price of the Product to you and we may require you to pay any
reasonable service charges and deduct them from the payment method used for the order.
Weshall not be liable to you for any loss, liability, cost, damage, fee or expense arising from
this paragraph to the extent permitted by law.
10. Returns and refunds
10.1 Our returns policy forms part of these Terms and Conditions of Sale, on the basis of
which you may access and use our Site.
10.2 If you are not completely satisfied with your order, you can send an email informing us
of the product to be returned and send it back to us. The cooling-off period is 30 days from
the date on which you, or a third party other than the carrier and nominated by you, took or
received possession of the last product.
10.3 The return and the costs are at the customer's expense and must be paid by the
customer.
10.4 We must have received the product for the customer to be entitled to a refund. We will
check the returned product on arrival.
10.5 You must ensure that the product is sent to us in the same condition in which you
received it and that it is properly packaged. The product must be unused, the product labels
must not have been tampered with and the product must be in its original packaging. If a
product is returned to us in an unsuitable condition, we reserve the right not to accept the
return of the product.
10.6 Our processing time for returns depends on your order.
10.7 If we are satisfied with the condition of the product you are returning, we will send you
an email approving your return. A refund will be issued promptly to the payment method
used for the order, after we have sent you a notification of approval of your return.
10.8 The withdrawal is complete when we have received the physical goods.
10.9 As our goods are sent from Asia, delivery times may be longer, which is beyond our
control. If the goods are already on their way to you, withdrawal is not possible. Please wait
until you have received the goods and send them back to us. Of course, you can also inform
us of your cancellation in advance. In order to ensure that the goods are returned to you as
quickly as possible, we ask you to send us a confirmation of dispatch. An early refund is
possible at the earliest 16 weeks after receipt of the order, if the goods have not been
received.
11. Vouchers
11.1 You can use our promotional vouchers or discounts when you make payment for
products on the website.
11.2 To use a voucher or discount, the voucher or discount code must be entered on the
checkout page of our order.
11.3 Once the voucher or discount code has been entered and applied, the voucher or
discount will count towards the total amount of your order at checkout.
12.4 You may only redeem or use one promotional voucher or discount per order.
11.5 The credit from a Promotional Voucher does not bear interest and has no cash value.
11.6 If the credit on a promotional voucher is insufficient for your order, you may pay the
difference using a separate payment method available on the site.
11.7 If you use a promotional voucher for an order that has been returned, the value of the
promotional voucher will not be refunded. However, if you have paid for part of it using a
separate payment method, that part may be refunded.
12 Permitted use
12.1 You may not ("Prohibited Actions"):
(a) use our website in any way or take any action that causes or may cause damage to the
website or impairment of the performance, availability or accessibility of the website;
(b) use our website in an illegal, unlawful, fraudulent or harmful manner, or in connection
with any illegal, unlawful, fraudulent or harmful purpose or activity
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any
material consisting of (or relating to) spyware, computer viruses, Trojan horses, worms,
keyloggers, rootkits or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including scraping, data
mining, data extraction or data harvesting) on or in connection with our website without our
express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated
means;
(f) violate the guidelines set out in our website's robots.txt file;
(g) use the data collected by our website for any direct marketing activities (including email
marketing, SMS marketing, telemarketing or direct mail);
(h) use the data collected by our website to contact individuals, companies or other persons
or entities;
(i) use or direct the Site to interact with devices, unless you are expressly authorised to do
so;
(j) use, directly or indirectly, the Site's infrastructure to initiate, propagate, participate in,
direct or attempt to engage in hacking attacks or to send network messages that are
bandwidth intensive, malicious or potentially harmful to any device, whether or not owned by
us
(k) copy, publish, modify, translate, decompile, disassemble, reverse engineer or otherwise
attempt to derive or access the structure or source code of the Site (whether for the purpose
of creating derivative works from the source code or otherwise), directly or indirectly
(l) use or access the Site for the purpose of creating a similar or competing product or
service, or to communicate to third parties a comparative or product comparison study;
(m) sell, assign, sub-license, transfer, distribute or lease your access to the Website
(o) make the Website available to any third party through a private computer network;
(p) edit or modify in any way any of the content or any hard or digital copy of any material
printed or copied from our Website;
(q) use the Site in any manner prohibited by any law or regulation applicable to the use of
the Site
(r) make any unauthorised requests or orders; or
(s) place speculative, false or fraudulent orders.
12.2 You agree that you will be liable to us for any damage, loss, liability, cost or expense
that we may suffer or incur as a result of or in connection with any prohibited act committed
or authorised by you.
12.3 You undertake to notify us as soon as possible after becoming aware of any person
engaging in a Prohibited Activity. You will give us reasonable assistance in any investigation
we may carry out on the basis of the information you provide to us in this regard.
12.4 You must ensure that any information you provide to us through our Site or in
connection with our Site or the Products:
(a) is true, accurate, current and complete and not misleading;
(b) comply with all applicable laws and regulations
(c) does not infringe the privacy, data protection, confidentiality or intellectual property rights
or any other rights of any person; and
(d) is not offensive, abusive, pornographic, defamatory, unreliable, misleading, illegal or
otherwise objectionable.
12.5 You will promptly provide us with any documents or other information we request to
verify your identity. You will immediately update all information you provide to us so that all
information you provide to us is at all times complete and accurate.
12.6 You must comply with all applicable laws relating to your use of the Website and it is
your sole responsibility to ensure that you comply with them, whether they are based on your
country of residence, the place where you access the Website or otherwise.
12.7 Please email us if you become aware of any material or activity on our website that
does not comply with these terms and conditions.
13 Links to the Website
13.1 Links from our site to other sites and resources provided by third parties are provided
for information purposes only. Links from our site to other sites and resources should not be
taken as a recommendation or endorsement by us of those linked sites or resources or the
information you obtain from them.
13.2 You acknowledge and agree that we have no right or control over the content of other
sites and resources linked to our site or referred to on our site.
13.3 You may link to our home page provided that you do so in a fair and legal manner and
do not damage our reputation or take advantage of it.
13.4 You must not establish a link in a way that suggests any form of association,
authorisation or approval on our part where none exists.
13.5 You must not create a link to our website on a website that you do not own.
13.6 You may not embed our website in frames on another website, or link to any part of our
website other than the home page.
13.7 We reserve the right to withdraw permission to link without notice.
13.8 The website to which you link must comply in all respects with the content standards
set out in our acceptable use policy (see paragraph 12 above).
13.9 Please contact us for prior approval of any link to our website that does not comply with
this paragraph 13.
14 Intellectual Property Rights
14.1 The code, structure and organisation of the Website are protected by intellectual
property rights.
14.2 We are the owner or licensee of all intellectual property rights in our website and the
content and materials published on it. These works are protected by laws and treaties
throughout the world. All such rights are reserved.
14.3 You may only use the Website and all of its content for your own personal,
non-commercial use and in accordance with these terms and conditions. The content of the
Website includes content relating to the Products.
14.4 You undertake to inform us of any suspected infringement of our intellectual property
rights.
14.5 You may not use our trade marks without our prior written consent unless they form part
of the material you use (and reproduce exactly) in accordance with paragraph 13.
15 Data protection
15.1 Our privacy policy forms part of these terms and conditions, on the basis of which you
may access and use our site.
15.2 We use cookies on our website. We also use cookies to track how our customers prefer
to view our website. By accepting these terms and conditions, you also agree to our use of
cookies for this purpose. For more information on cookies, please see our privacy policy.
15.3 If you provide us with your personal data, we will process such personal data from time
to time in accordance with your instructions and will take appropriate security measures to
protect such personal data against unauthorised and unlawful processing and against
accidental loss, destruction or damage.
15.4 Unless specific safeguards are appropriate or otherwise agreed in writing, information
and documents generated in connection with the sale of the Products may be shared
between us and, in particular, such information and documents may be accessible in
electronic form to any of our employees, officers, consultants or agents.
16. Viruses
16.1 We do not warrant that our website is secure or free from errors or viruses.
16.2 It is your responsibility to configure your information technology, computer programs
and platform to access our website. You must use your own anti-virus software.
16.3 You must not misuse our website by knowingly introducing viruses, Trojan horses,
worms, logic bombs or any other malicious or technologically harmful material.
16.4 You must not attempt to gain unauthorised access to our website, the server on which
our website is stored or any server, computer or database connected to our website.
16.5 You must not attack our website by means of a denial of service attack or a distributed
denial of service attack.
16.6 If we believe that you have breached the provisions of this paragraph 16, your right to
use our website will cease immediately. We may report any breach to the relevant law
enforcement authorities and will do so if required by applicable law.
17 Liability
17.1 Subject to paragraph 17.13, we will not be liable, to the fullest extent permitted by law,
and will not be responsible or liable for any loss suffered by you or others as a result of:
(a) third-party or user Content;
(b) our Content, and in particular the accuracy, completeness or timeliness of our Content;
(c) the products, including the quality, images, description or specifications, conformity with
the description and suitability of the products for a particular purpose;
(d) reliance on any information contained in these terms and conditions or on our website, or
on any features provided in these terms and conditions or on our website;
(e) the inability to access the Site or any part of it, or access is at any time unavailable or
partial or operates with errors; and
(f) any failure or delay in the performance of our obligations, whether or not we give you
notice thereof, if and to the extent that the failure or delay is caused by any circumstance
beyond our reasonable control, and which includes telecommunications failures, power
failures acts of terrorism, fuel strikes, inclement weather, computer breakdowns, supplier
delivery failures, industrial disputes and absence of personnel due to illness or injury, and
the time for performance of any obligation whose performance is so affected shall be
extended accordingly.
17.2 We shall not be liable to you (whether in contract, tort (including negligence), breach of
statutory duty or otherwise) for any loss of profits, business opportunities, goodwill, savings
or benefits or any form of indirect, special or consequential loss or damage, even if such loss
or damage was reasonably foreseeable or the relevant party was aware of the possibility of
such loss or damage occurring.
17.3 Our liability arising directly or indirectly from these Terms (including your purchase of
Products from us under these Terms) or which is not otherwise expressly excluded under
these Terms, shall be limited and capped at the greater of US$1,000 or a multiple of five
times the price you paid for the Products giving rise to the liability. The amount of this
limitation of liability shall be reduced by the amount of any unpaid amounts owed by you to
us.
17.4 Any claim by a party for breach of contract, tort (including negligence), breach of
statutory duty or otherwise arising out of or in connection with these Terms and Conditions
must be brought within one year of the act or omission which allegedly caused the loss or
expense.
17.5 Except to the extent that claims cannot be excluded or limited by law, no claim arising
out of or in connection with these Terms and Conditions may be made by you personally
against any of our employees, officers, consultants or other agents involved in the
performance of the relevant obligations.
17.6 All representations or warranties, whether contractual or otherwise, and all warranties,
conditions, terms, covenants and obligations implied by law, custom, trade usage, course of
dealing or otherwise (including the implied covenants of satisfactory quality, fitness for
purpose and description) are excluded to the fullest extent permitted by law.
17.7 Only a claim against us (including our employees, officers or consultants) for an act or
omission may be made. An act or omission includes a series of related acts or omissions,
the same act or omission in a series of related matters or similar acts or omissions in a
series of related matters and includes all claims arising from a matter.
17.8 The limitations in this paragraph 17 apply to our aggregate liability to you (including any
other third party to whom we are liable, with or without our consent) in respect of a claim,
and you and all such other persons shall collectively be subject to only one claim by us in
respect of the same damage.
17.9 If a limitation of liability applies regardless of the amount, the limitation applies to the
entire provision of services or supply of products by us, and there are no separate aggregate
limitations of liability that apply to you, each company in the group to which you belong and
all persons nominated by a user in the group.
17.10 If we are jointly and severally liable to you with another party, we are only liable to pay
you that part which is reasonably attributable to our fault. We will not be liable to you for that
part which is attributable to the fault of another party for which that other party is otherwise
liable.
17.11 Any liability we may have to you will be reduced by the part for which another party
would have been liable if either:
(a) you also brought proceedings or a claim against that other party; or
(b) we brought proceedings or made a claim against that other party under the Civil Liability
(Contribution) Ordinance or similar legislation in another relevant jurisdiction.
17.12 In determining whether other parties are liable to you, no account shall be taken of the
fact that you are unable to pursue a remedy against another party because actions against
that party are time-barred, that party lacks the necessary means, that party relies on
exclusions or limitations of liability or that other party no longer exists.
17.13 The exclusions and limitations of liability contained in these Terms and Conditions
shall not affect our liability:
(a) for death or personal injury resulting from our negligence;
(b) for fraud or reckless breach of professional duty;
(c) for any other liability which cannot be excluded or limited in the jurisdiction to which a
relevant claim is made, including any restrictions on our right to limit our liability; and
(d) in any other case, to limit our liability to an amount less than the minimum amount
required in the circumstances under any other law or regulation applicable to the claim, in
which case that minimum amount shall be deemed to be a substitute for the amount that
would otherwise apply.
17.14 These provisions are an exhaustive list of the remedies available to each party or a
third party against either party under or in connection with these Terms.
18 Indemnification
18.1 You will indemnify and hold the Indemnified Parties fully harmless, on demand, against
all claims, costs and losses of whatever nature which the Indemnified Parties suffer or may
suffer and which arise out of or relate to
(a) a material breach by you of the provisions of these Terms and Conditions
(b) any fraud, negligence, misconduct or reckless disregard of your obligations under these
Terms and Conditions; and
(c) your use of our website.
18.2 We shall be entitled to claim from you reimbursement of all costs reasonably incurred
by us in connection with an indemnified claim and all such costs shall be payable on
demand.
19. Force majeure event
19.1 If a Force Majeure Event lasts for more than one week, we may immediately terminate
the Terms and Conditions by written notice and without any liability other than the refund of
the Product you have already paid for and not delivered.
19.2 We reserve the right to exercise absolute discretion as to how to deal with the
occurrence of a force majeure event in order to fully meet our obligations under these Terms
and Conditions.
20 Variations
20.1 We may change these Terms and Conditions from time to time. We will notify you in
advance of any material changes that we think may be detrimental to you. We will notify you
of any changes to these terms and conditions. The current terms and conditions apply to
your use of our website and any products offered through our website.
20.2 If you do not agree to the amended terms and conditions, you must stop using our
website or purchasing our products.
20.3 If you have given your express consent to these Terms and Conditions, we will ask you
for your express consent to a revision of these Terms and Conditions before your first
purchase of Products after the amendment takes effect. If you do not give your express
consent and acceptance of the revised Terms and Conditions within the time period we have
indicated to you, you must cease using the Site or purchasing our Products.
21. Your breach
21.1 Without prejudice to our other rights under these Terms, if you breach these Terms in
any way, or if we have reasonable grounds to suspect that you have breached these Terms
in any way, we may
(a) send you one or more formal warnings;
(b) temporarily block your access to our website;
(c) suspend the processing of any order;
(d) refuse to accept any payment from you; or
(e) permanently bar you from accessing our website;
(f) block access to our website from computers using your IP address;
(g) contact any or all of your Internet service providers and request that they block your
access to our website; or
(h) take legal action against you, whether for breach of contract or otherwise.
21.2 If we suspend, ban or block your access to our site or any part of our site, you must not
take any steps to circumvent such suspension, ban or block.
22 Termination and suspension
22.1 You may cease using the Site at any time.
22.2 We may suspend the provision of the Site at any time, with or without cause and with or
without notice.
22.3 Without prejudice to paragraph 22.2, we may suspend or terminate your access to the
Site if your use of the Site is likely to give rise to or risk giving rise to legal liability of any kind
or to disrupt the use of the Site by others.
22.4 If we suspend or terminate your access to the Site, we will endeavour to notify you in
advance. However, we may, at our discretion, suspend or terminate your access to the Site
immediately and without notice.
22.5 We do not guarantee that our website will always be available or that it will be available
without interruption. We may interrupt, suspend, withdraw or restrict the availability of all or
part of our website for commercial or operational reasons. We will endeavour to give you
reasonable notice of any such suspension or withdrawal. In the event of any termination,
suspension, withdrawal or modification of the Website, you will not be entitled to any
compensation or other payment.
23 Effect of termination
23.1 Termination of these terms and conditions will immediately terminate any obligation to
provide customer service.
23.2 Under no circumstances shall you be entitled to any compensation from us for loss of
rights, loss of goodwill or any other loss resulting from the termination of these terms and
conditions for any reason whatsoever.
23.3 Termination of these terms and conditions shall not affect any other rights which have
already arisen and shall not affect any provisions of these terms and conditions which, in
accordance with their terms, apply or are to come into force thereafter. Paragraphs 17
(Liability) and 18 (Indemnification) shall also apply after termination of these terms and
conditions.
24 General provisions
24.1 You may not assign any of your rights under these terms and conditions.
24.2 The rights, powers and remedies provided by these Terms and Conditions are (unless
expressly provided) cumulative and not exclusive of any rights, powers and remedies
provided by law or otherwise.
24.3 We subcontract the hosting of the Website to a third party.
24.4 If the validity or enforceability of any provision of these terms and conditions is limited in
any way by applicable law, that provision will be valid and enforceable to the maximum
extent permitted by that law. The invalidity or unenforceability of any such provision shall not
affect the validity or enforceability of the remaining provisions.
24.5 The failure to exercise or delay in exercising any right, power or remedy under these
Terms or by law shall not constitute a waiver of such right, power or remedy. If we waive a
breach of any provision of these Terms and Conditions, it will not be deemed to be a waiver
of any subsequent breach of that provision or a waiver of any other breach.
24.6 The exercise of the parties' rights under these Terms and Conditions is not conditional
on the agreement of any third party.
24.7 These Terms and Conditions are for our benefit and yours and are not intended to
benefit or be enforced by any third party.
25 Applicable law
"Order" means the order you place through our website to purchase one or more Products
from us;
"Order Confirmation" means the email we send to you confirming your order in accordance
with paragraph 4.3 above;
"Payment Intermediary" means any third party payment processor used by us;
"Product" means a product offered on our website;
"Website" means the Website;
"Site Infrastructure" means all our systems (including code) that enable, provide or describe
the Site;
26.2 References to "paragraphs" are to paragraphs of these Terms and Conditions.
26.3 Headings are for convenience only and do not affect the interpretation or structure of
these Terms and Conditions.
26.4 Words importing the singular include the plural and vice versa. Words expressing
gender include any gender, and references to persons include individuals, companies,
entities, businesses or partnerships.
Please email us if you have any questions or concerns about these terms and conditions,
the website or the products.